RETURNS POLICY

We accept returns and exchanges within 14 days of date of delivery if the item received is damaged or defective. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Any product which is 'made to order' is not eligible for returns and/or refunds. All personalized items fall under 'made to order' category and are not eligible for returns and/or refunds.

If the items purchased is defective, we will send another unit or refund the customer. Please contact us at hello@kootles.store with photos and details of the product and the defect. We aim to process all requests within 72 hours upon receiving.

Please do not send your purchase back to the manufacturer. Visit our returns policy page for more details.

Please visit our 'Returns Policy' page for more details.

SHIPPING

Once your order has been received, it will be fulfilled within 48 hours in preparation for shipment. Customers will generally receive their items in 10-14 days from purchase, but it can take unto 4 weeks for high demand items. Please visit out Shipping FAQ page for more details.